Terms of service
Terms of Service – Pocket Games
1. Overview
Welcome to Pocket Games. By accessing or using our website, you agree to be bound by these Terms of Service, along with our policies.
If you do not agree with any part of these terms, you must not use this website.
The terms “Pocket Games”, “we”, “us”, or “our” refer to the owner of the website, based in Sydney, Australia (ABN: 42 673 378 982). The term “you” refers to the user or customer.
2. Use of Website
- Content is provided for general information only and may change without notice
- Your use of any information or products is at your own risk
- You must ensure products meet your needs before purchase
- Unauthorised use of this website may result in legal action
All website content (design, layout, branding, images) is owned or licensed by Pocket Games and may not be reproduced without permission.
3. Products, Pricing & Availability
- All prices are listed in AUD and include GST unless stated otherwise
- Shipping costs are calculated separately unless specified
- Prices and availability may change without notice
- Orders are not final until confirmed and processed by Pocket Games
We reserve the right to:
- Cancel orders due to pricing errors, stock issues, or suspected fraud
- Limit quantities per customer
- Refuse service at our discretion
4. Trading Card Game (TCG) Products
Due to the nature of TCG products:
- All sealed TCG products are final sale
- All mystery products are non-refundable and non-exchangeable
- Contents are randomised and not guaranteed
By purchasing, you acknowledge:
- Outcomes are based on chance
- No specific cards, slabs, or values are guaranteed
5. Graded Cards
Graded cards (PSA, BGS, etc.) are sold as collectible items.
- Condition is based on the grading company’s assessment
- Minor case imperfections may occur and are not considered defects
- Returns are subject to our Returns Policy
6. Games & Software Disclaimer
Pocket Games sells gaming consoles strictly as hardware devices only.
- No games, ROMs, or copyrighted software are included unless explicitly stated
- Customers are responsible for obtaining software legally
- Any mention of software capability is for informational purposes only
This is retained from your original file but tightened for compliance.
7. Orders & Payments
- Orders must be paid in full before dispatch
- Bank transfers may take up to 48 hours to clear
- We may request additional verification for high-risk orders
For international orders:
- Identification may be required to prevent fraud
8. Shipping & Delivery
- Delivery timeframes are estimates only
- Risk transfers to the customer upon delivery
- Customers must ensure shipping details are correct
Upon receiving your order:
- Inspect items immediately
- Report issues within 48 hours
- Retain all packaging for claims
9. Returns, Refunds & Warranty
All returns, refunds, and warranties are governed by our Return & Warranty Policy.
We reserve the right to:
- Refuse returns that do not meet policy conditions
- Inspect all returned items before approval
10. Chargebacks & Payment Disputes
By placing an order, you agree to:
- Contact us first to resolve any issue before initiating a chargeback
- Acknowledge that filing a chargeback without valid reason may breach these terms
We reserve the right to:
- Provide evidence to payment providers, including:
- Delivery confirmation
- Order records
- IP and fraud data
- Dispute all unjustified chargebacks
- Restrict or block customers who initiate fraudulent disputes
11. Limitation of Liability
To the fullest extent permitted by law:
- Pocket Games is not liable for any indirect or consequential loss
- We do not guarantee uninterrupted or error-free website operation
- Product use is at your own risk
Nothing in these terms excludes rights under the Competition and Consumer Act 2010 (Australia).
12. External Links
Our website may contain links to third-party websites.
- These are provided for convenience only
- We are not responsible for their content or policies
13. Changes to Terms
We reserve the right to update these Terms at any time.
Continued use of the website constitutes acceptance of any changes.
14. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
15. Contact
For any enquiries: