FAQ

Pocket Games is a Sydney-based retailer specializing in retro gaming consoles, custom SD cards, and accessories. We aim to bring the nostalgia of classic games back to life with modern handheld devices.

manufacturers. We work closely with trusted brands like Anbernic, Powkiddy, Retroid, Miyoo and Game Console to ensure the highest quality for our customers. Rest assured, every product we sell is tested for performance and authenticity before it reaches you.

All our stock is held locally here in Australia. We do not dropship, ensuring faster delivery times and quality control for every product. Orders are dispatched promptly from our Sydney-based location, so you can enjoy your purchase without unnecessary delays.

Yes, many of our consoles come preloaded with games. You can also opt for custom SD cards to expand your gaming library.

We ship across Australia and internationally, offering reliable and flexible shipping options.

Shipping Methods and Times:

• Australia Post Standard: 2-6 Business Days
• Australia Post Express: 1-4 Business Days
• UBER Same-Day Delivery (Sydney): Available for orders placed before 4PM AEST (T&Cs apply).

We ensure your orders are shipped securely and provide tracking details for all shipments.

Yes, we ship worldwide. While our primary focus is Australia, we frequently ship to New Zealand and other countries. Shipping rates and times vary depending on the destination.

We accept all major credit cards, PayPal, and Afterpay, making it easy and convenient for you to complete your purchase.

Absolutely! We offer custom SD card services where you can request specific games or genres. Just let us know your preferences during checkout or contact us for more details.

Contact us at sales@pocketgames.com.au, and our support team will guide you through troubleshooting steps. If the issue persists, we’ll arrange for repair, replacement, or refund under our warranty policy.

Once your order has been dispatched, you’ll receive a tracking number via email. You can use this number to monitor your shipment's progress.

Yes, all our products include a 30-day warranty that covers manufacturing defects.

Yes, we offer discounts for bulk purchases. If you’re looking to buy multiple consoles or accessories, contact us for a custom quote.

No, Pocket Games operates as an online-only store, allowing us to offer a wider range of products at competitive prices. All orders are processed and shipped from our Sydney-based location, ensuring fast delivery and excellent customer service.

Yes, we sell a variety of accessories, including protective cases, screen protectors, and additional SD cards.

You can reach us via email at sales@pocketgames.com.au or through the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

Yes we do!
Game Console R36S Gamelist

This happens because the R36S needs to be charged. Use the supplied charging cable to charge the device. A red LED light will appear to indicate charging. Once the device is fully charged, the red light will turn off, and the issue will be resolved.

1. Connect your console to the internet using Wi-Fi or USB tethering.
2. Go to Options and select Update.
3. Follow the on-screen prompts and confirm by selecting OK.
4. Wait for the update to complete. The console will restart automatically.
5. If games disappear after the update, switch to Main SD for ROMs under Options, and then back to SD1 and SD2 for ROMs.

Ensure you are using the charging cable provided in the box. Avoid using fast chargers or non-supplied cables, as they may damage the system.

• Use the correct cable: Always use the cable provided in the box. Third-party cables may cause issues.
• Reset the system: Remove and reinsert the SD card to reset the system.
• Optimize gameplay: Use two SD cards for smoother gameplay, as a single card may struggle with large game libraries.

• On Nintendo DS (NDS) games: Press both joysticks simultaneously, then select A to save your game state.
• On other consoles (PSP, N64, PS1, etc.): Press SELECT + R1 to save.
• Alternatively, some games may have in-game save options.

• On NDS games: Press both joysticks simultaneously, then select A on Load state.
• On other consoles: Press SELECT + L1 to load saved games.

Press L2 or R2 to toggle between the two screens during gameplay.

NDS cheats can be accessed from the save/load menu. Navigate to this menu while playing to activate cheats.

It is crucial to adhere to the correct shutdown procedure to ensure optimal performance. Access the system Settings by pressing the START button and proceed to select the "QUIT" option. Within the Options menu, choose "SHUTDOWN SYSTEM" for a complete device shutdown. Please note that the "RESTART SYSTEM" option should be avoided.

When concluding gameplay, use the combination of pressing both the SELECT and START buttons simultaneously, denoted as "SELECT+START," to exit the game seamlessly.

Exercise caution with the usage of the "R" button located on the left side. Frequent use of this button, which serves as the reset button, may lead to the loss of saved game progress. Moreover, consistent utilization of the "R" button can result in system file corruption, data loss, and an inability to initiate system startup.

Yes we do! We are constantly updating our games lists for our anbernic consoles.
Check them out in our blogs

Anbernic Games Lists

Yes, all Anbernic consoles we offer are 100% authentic and sourced directly from Anbernic. Each console is tested for quality and reliability before being shipped to ensure an optimal gaming experience.

Most Anbernic consoles are plug-and-play. Simply charge the console, insert the preloaded SD card (if included), and power it on. You can navigate the pre-installed interface to select and play your games. For detailed instructions, refer to the user manual included with your console.

Firmware updates can be downloaded directly from Anbernic’s official website. Follow these steps:

1. Download the firmware update file.
2. Transfer it to the appropriate SD card or internal storage.
3. Access the settings menu on your console and select “Update Firmware.”

Yes, many Anbernic consoles support custom firmware like Knulli OS for enhanced features and performance. However, installing custom firmware may void your warranty, so proceed at your own discretion.

Alternatively We have the custom OS available here for purchase (Will not void your warranty)

Knulli OS

Yes, you can add games to the SD card. Ensure the games are in the appropriate format for the emulators installed on your console. For best results, use ROMs that are compatible with the console's supported systems (e.g., NES, PS1, GBA).

First, ensure the console is charged using a standard (5V/2A) charger and the supplied USB cable. If the issue persists, try the following:

• Perform a soft reset by holding the power button for 30 seconds.
• Remove and reinsert the SD card.
• If it still won’t turn on, contact us for support.

Anbernic consoles come with multiple pre-installed emulators, including those for NES, SNES, Sega Genesis, Game Boy, PlayStation 1, and more. The specific emulators vary depending on the console model.

RG35XX: Compact and perfect for retro gaming on smaller screens. Ideal for portable gaming enthusiasts.

RG40XX: Available in both vertical and horizontal designs, offering larger screens and improved performance.

RG556: A premium console with a 5.48-inch AMOLED display, Android support, and powerful hardware for advanced gaming.

Battery life varies by model. Most Anbernic consoles provide 6-8 hours of gameplay on a single charge, depending on usage and settings.

Yes, many Anbernic consoles support Bluetooth controllers. Check the specifications of your specific model to confirm compatibility.

Most Anbernic consoles come with HDMI or Type-C video output capabilities, allowing you to connect your console to a larger screen for a better gaming experience.

Ensure the SD card is inserted correctly in the "Game" slot and that it contains the preloaded games. If the issue persists, you may need to scan the SD card or reload the games. Contact us if further assistance is required.

Yes, all Anbernic consoles purchased through Pocket Games come with a 30-day warranty. If you encounter any issues, please contact us for support or troubleshooting.

Yes, we provide original and custom SD cards compatible with Anbernic consoles. Contact us to purchase a replacement or upgrade.

Check it out here!

Yes, most Anbernic consoles are equipped with a 3.5mm headphone jack, allowing you to connect standard headphones for a more immersive gaming experience.

Yes, some Anbernic consoles support multiplayer gaming via Wi-Fi or Bluetooth. You can connect additional controllers or use netplay features, depending on the console model and emulator.

Absolutely! Anbernic consoles are designed to be user-friendly and are perfect for beginners who want to enjoy retro gaming. The pre-installed games and intuitive interface make it easy to dive right in.

Ensure the console is connected to the supplied charging cable and not a fast charger, as fast chargers may damage the system.

Charge the console for at least 2-3 hours and look for any indicator lights.

If it still doesn’t turn on, try using a different USB cable or power source to rule out charger issues.

If none of these steps work, contact Pocket Games for further assistance.

Ensure the SD card is properly inserted into the correct slot (TF1 for OS, TF2 for games).

Power off the console, remove and reinsert the SD card, then restart.

If the problem persists, scan for the games in the console menu or check if the SD card is corrupted.

Check if the console’s firmware is up to date. Outdated firmware can cause button issues.

Ensure there is no dirt or debris lodged under the buttons. Clean gently with compressed air.

If the issue persists, it may be a hardware problem requiring repair or replacement. Contact customer support.

Confirm that the SD card is not full, as this may prevent saving progress.

Some emulators require a specific save/load process (e.g., pressing "SELECT + START" or selecting a save option from the menu).

If saves are not working, try reconfiguring the emulator settings or updating the emulator software.

Anbernic RG35XX Plus/H/2024, RG28XX, RG40XX H/V Starter Setup Guide (Stock OS, Roms, Boxart, Tweaks)

R35S/R36S Ultimate Setup Guide - ArkOS, Roms and BIOS

Setup guide for the RG556/RG406

Setup Guide for the Retroid Pocket Pro 4

Retroid Pocket 5 (and Mini) Starter Guide

Google Play Store on the RG353V/M/P, RG ARC & More - Installation Tutorial

Setup Guide for the Miyoo Mini V3

Video guide for the RG35XX

Ultimate Setup Guide for the RG405V/405M

Setup Guide For the RG353P

Setup Guide for the Anbernic ARC

Setup guide for the Powkiddy RGB30

Setup guide for Retroid Pocket 2S (part 1)
Setup guide for Retroid Pocket 2S (part 2)

Setup guide for Retroid Pocket 3+