Where do you ship, and what are the delivery times?

We ship across Australia and internationally, offering reliable and flexible shipping options. Shipping Methods and Times: Australia Post Standard: 2-6 Business Days Australia Post Express: 1-4 Business Days UBER Same-Day Delivery (Sydney): Available for orders placed before 4PM AEST (T&Cs apply). We ensure your orders are shipped securely and provide tracking details for all shipments.

Frequently Asked Questions

Q: Are your products authentic?

Yes. All products sold by Pocket Games are 100% genuine and authentic , sourced directly from official manufacturers and authorised distributors. We do not sell replicas, clones, or counterfeit items.

Q: What should I do if my console has an issue?

Contact us at sales@pocketgames.com.au , and our support team will guide you through troubleshooting steps. If the issue persists, we’ll arrange for repair, replacement, or refund under our warranty policy.

Q: Do your consoles come with warranty?

Yes, all our products include a 30-day warranty that covers manufacturing defects.

We’ve put together this FAQ to answer the most common questions about our handheld gaming consoles, trading card game (TCG) products, orders, shipping, warranties, and general support. Whether you’re shopping for a console, sealed TCG products, or accessories, you’ll find clear information to help you buy with confidence.

At Pocket Games, we focus on transparency, authenticity, and reliable local support. If your question isn’t covered here, our Australian-based team is always happy to assist — just reach out and we’ll be glad to help.

General FAQ

Pocket Games is a Sydney-based retailer specializing in retro gaming hardware, trading cards, and accessories. We focus on modern handheld devices designed for classic-style gaming experiences.

Yes. All products sold by Pocket Games are 100% genuine and authentic, sourced directly from official manufacturers and authorised distributors. We do not sell replicas, clones, or counterfeit items.

All our stock is held locally here in Australia. We do not dropship, ensuring faster delivery times and quality control for every product. Orders are dispatched promptly from our Sydney-based location, so you can enjoy your purchase without unnecessary delays.

We ship across Australia and internationally, offering reliable and flexible shipping options.

Shipping Methods and Times:

Australia Post Standard: 2-6 Business Days
Australia Post Express: 1-4 Business Days
UBER Same-Day Delivery (Sydney): Available for orders placed before 4PM AEST (T&Cs apply).

We ensure your orders are shipped securely and provide tracking details for all shipments.

Yes, we ship worldwide. While our primary focus is Australia, we frequently ship to New Zealand and other countries. Shipping rates and times vary depending on the destination.

We accept all major credit cards, PayPal, and Afterpay, making it easy and convenient for you to complete your purchase.

Contact us at sales@pocketgames.com.au, and our support team will guide you through troubleshooting steps. If the issue persists, we’ll arrange for repair, replacement, or refund under our warranty policy.

Once your order has been dispatched, you’ll receive a tracking number via email. You can use this number to monitor your shipment's progress.

Yes, all our products include a 30-day warranty that covers manufacturing defects.

Yes, we offer discounts for bulk purchases. If you’re looking to buy multiple consoles or accessories, contact us for a custom quote.

Our physical store is currently closed for renovations, with plans to reopen in 2026

Yes, we sell a variety of accessories, including protective cases, screen protectors.

You can reach us via email at sales@pocketgames.com.au or through the contact form on our website. We aim to respond to all inquiries within 24-48 hours.